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Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with the operator of the online gambling services offered under the "Bet 99" brand via the website bet99-win.ca (the "Site"). They apply to your use of the Site as configured for Canadian users under the internal designation "Bet 99". These Terms are effective as of 1 January 2026 and were prepared using information last updated on 6 November 2025. By accessing or using the Site, opening an account, or placing any wager, you agree to be bound by these Terms.

Definitions

For the purposes of these Terms:

  • Operator means the entity responsible for offering and operating the Bet 99 online gambling services via bet99-win.ca, currently within the Sports Venture Holdings Inc. group and its authorized affiliates or service providers.
  • Site means the website located at bet99-win.ca and any subdomains, mobile versions, or applications through which the Bet 99 services are provided to Canadian users.
  • Bet 99 means the Canadian-facing configuration, review, and access environment of the Site to which these Terms apply.
  • User or you means any natural person who accesses the Site, creates an account, or uses any of the services offered on the Site.
  • Player means a User who has successfully registered an account and is permitted to place real-money wagers on the Site.
  • Account means the personal online account registered in your name on the Site, used to access the services and hold your funds and betting history.
  • Bet or Wager means any stake of real-money funds or bonus funds placed by a Player on sports betting, casino games, live dealer games, or any other game or event offered on the Site.
  • Bonus means any form of promotional value granted by the Operator, including bonus funds, free bets, free spins, cashback, or similar incentives, subject to specific terms and wagering requirements.
  • Real-Money Balance means the portion of your Account balance consisting of deposited funds and any winnings derived from such deposits.
  • Bonus Balance means the portion of your Account balance consisting of active Bonus funds and any winnings subject to wagering or other bonus conditions.
  • KYC (Know Your Customer) means identity verification and other checks carried out by the Operator to comply with regulatory, anti-money laundering ("AML"), counter-terrorist financing ("CTF"), and responsible gambling requirements.
  • Applicable Law means all laws and regulations applicable to the provision and use of the Site and services, including but not limited to the laws of Ontario and Canada, and, for players outside Ontario, the laws applicable under the Kahnawake Gaming Commission framework.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may register and use an Account only if you:
    • are at least 19 years old if you are located in Ontario; and
    • are at least 18 years old and at or above the legal gambling age in your province or territory if you are located elsewhere in Canada.
  • Jurisdictional restrictions: The Site is intended primarily for residents of Canada. You must not use the Site if doing so is illegal in your location. The Operator may refuse, suspend, or close Accounts from jurisdictions where it is not licensed or permitted to offer services.
  • One account per person: You may hold only one Account with the Operator. Duplicate, shared, or third-party Accounts are prohibited.
  • Truthful information: By registering, you represent that all information you provide is true, complete, and up to date, and that you are acting on your own behalf and not on behalf of any other person or entity.

Registration Process

  • Account creation: To open an Account, you must complete the online registration form on bet99-win.ca and provide at least:
    • full legal name;
    • date of birth;
    • residential address in Canada;
    • email address and mobile number; and
    • username and password.
  • Email and mobile verification: The Operator may require you to verify your email and/or mobile number by entering a code or clicking a link sent to you. Failure to complete verification may result in restrictions on your Account.
  • Accuracy obligation: You must promptly update your Account details if they change. The Operator is not responsible for losses resulting from outdated or inaccurate information.

Verification (KYC), AML, and Ongoing Checks

  • Mandatory verification: In line with Canadian regulatory requirements and the rules of the Alcohol and Gaming Commission of Ontario ("AGCO"), iGaming Ontario ("iGO"), and the Kahnawake Gaming Commission ("KGC"), the Operator may request documents, including:
    • government-issued photo ID;
    • proof of address (e.g., utility bill, bank statement);
    • proof of payment method ownership; and
    • evidence of source of funds or source of wealth in certain cases.
  • Verification timing: Verification may be required:
    • before you can deposit or wager;
    • before your first withdrawal;
    • when your cumulative deposits or withdrawals reach certain thresholds; or
    • at any time the Operator deems necessary for compliance.
  • Refusal or delay: If you fail to provide requested information or documents, or if the Operator cannot reasonably verify them, the Operator may suspend or close your Account and withhold deposits or winnings as required or permitted by law.
  • AML/CTF controls: The Operator monitors transactions to detect suspicious activity. It may report certain transactions or behaviours to relevant authorities without notice to you, as required by law.

Account Security and User Obligations

  • Confidential credentials: You must keep your username, password, and any security details confidential. You must not share your Account with any other person.
  • Responsibility for activity: You are responsible for all activity conducted through your Account unless the Operator has confirmed in writing that an unauthorized access has been established and investigated.
  • Notification of breach: You must immediately notify the Operator via the contact channels on bet99-win.ca if you suspect that your Account has been compromised.
  • Self-exclusion and limits: You may set deposit, loss, and session limits or apply for self-exclusion through the tools available on the Site, in accordance with provincial responsible gambling frameworks, including those overseen by iGO and KGC.

Betting & Gameplay Rules

General Betting Rules

  • Offer and acceptance: All odds, lines, and game offerings on the Site are invitations to you to place a Bet. A Bet is deemed accepted only once it is registered in the Operator's systems and appears in your betting history.
  • Minimum and maximum stakes: Each market or game may have minimum and maximum bet limits, which are displayed in the relevant interface or may be set on an Account basis. The Operator may decline Bets that do not comply with these limits.
  • Time of placement: Bets must be placed before the official start time of the event or game round, unless otherwise indicated (e.g., in-play/live betting). Bets placed or attempted after the relevant cut-off may be voided.
  • Random number generators (RNG): Outcomes for virtual and non-live casino games are determined by certified RNGs, which are designed to produce fair and random results in line with regulatory standards.

Bet Placement, Modification, and Cancellation

  • Finality of Bets: Once a Bet has been confirmed and appears in your Account history, it cannot be cancelled or modified by you. You are responsible for checking that your Bet details are correct before confirmation.
  • Operator correction: The Operator may, in its sole discretion, void or correct Bets in cases of:
    • obvious or palpable errors in odds, markets, or event information;
    • technical malfunctions affecting the display or settlement of Bets; or
    • events being postponed, cancelled, or materially altered, in accordance with the relevant house rules.
  • Settlement rules: Bets are settled based on official results declared by the relevant governing body or game provider and in line with sport-specific or game-specific rules published on the Site.

Live Casino, Live Betting, and Chat Conduct

  • Etiquette and behaviour: You must behave respectfully in all live casino environments and chat functions. In particular, you must not:
    • use abusive, racist, sexist, hateful, or threatening language;
    • harass or insult other players, dealers, or staff;
    • promote illegal activity or other gambling sites; or
    • share personal or confidential information about yourself or others.
  • Prohibition of fraud and collusion: Any attempt at cheating, collusion, use of bots or automated tools, match-fixing, or exploitation of software errors is strictly prohibited. The Operator may void affected Bets, seize winnings, and close Accounts if fraudulent behaviour is suspected or confirmed.
  • Monitoring and recording: Live games and chat sessions may be monitored and recorded for security, regulatory compliance, and dispute resolution purposes.

Responsible Gambling and Risk

  • Risk of loss: Gambling involves financial risk and may lead to loss of money. You should only gamble with funds you can afford to lose. The Operator does not provide financial or investment advice.
  • Player protection tools: The Site provides tools such as limits and self-exclusion. For Ontario players, these work in coordination with iGO-approved responsible gambling programs; for other Canadian players, similar protections are provided consistent with KGC requirements and provincial best practices.
  • Problem gambling support: If you believe you may have a gambling problem, you should stop playing and seek help from accredited support services in your province or territory.

Bonus Terms

Bonus Eligibility and Activation

  • Promotional offers: From time to time, the Operator may offer Bonuses (including welcome offers, free bets, free spins, or loyalty rewards) to eligible Players on the Site.
  • Eligibility criteria: Eligibility may depend on factors such as your province of residence, age, prior bonus use, and compliance with regulatory rules (including those of AGCO/iGO and KGC). The Operator may restrict, withhold, or withdraw Bonuses where required by law or regulator guidance.
  • Activation requirements: Bonuses may require:
    • an opt-in action (such as clicking "claim");
    • entry of a bonus code; and/or
    • a qualifying deposit or Bet of a specified minimum amount.
    Full conditions will be described in the relevant promotional materials on bet99-win.ca.

Wagering Requirements and Timeframes

  • Wagering obligations: Most Bonuses are subject to wagering requirements, meaning you must wager a specified multiple of the bonus amount and/or deposit amount before you can withdraw associated winnings.
  • Contribution of games: Different games may contribute differently to wagering requirements (e.g., slots may contribute 100%, table games a lower percentage, some games 0%). The applicable contribution chart will be provided with each promotion.
  • Time limits: Bonuses must usually be wagered within a defined period (for example, 7 - 30 days) from activation. Any remaining Bonus or associated winnings may be forfeited if the wagering requirement is not met within the stated timeframe.
  • Priority of funds: The Site may use a defined order for staking (e.g., real-money funds first, then Bonus funds). This order will be set out in the promotional or general bonus rules.

Prohibited Games, Practices, and Bonus Abuse

  • Restricted games or bets: Certain games, bet types, or strategies may be excluded from contributing to wagering requirements. This may include low-risk betting patterns (such as betting on both outcomes), equal-money bets on roulette, or games specifically named as excluded.
  • Bonus abuse: You must not engage in Bonus abuse, including:
    • opening multiple Accounts to claim the same offer;
    • acting in collusion with other players;
    • placing large bets or using strategies designed solely to exploit bonuses; or
    • using VPNs or other tools to disguise location or identity.
  • Consequences: In cases of suspected or confirmed Bonus abuse, the Operator may:
    • cancel Bonuses and associated winnings;
    • void affected Bets;
    • close or block Accounts; and
    • report the activity to regulators or law enforcement where appropriate.

Combining Promotions and Bonus Removal

  • No automatic combination: Unless explicitly stated, promotions cannot be combined. Only one active welcome bonus or similar initial offer may apply at any one time to a single Account.
  • Opt-out and cancellation: You may request cancellation of an active Bonus via customer support or relevant tools, but doing so may result in the loss of any Bonus balance and associated winnings.
  • Changes and withdrawal: The Operator may modify or withdraw promotions to comply with evolving regulatory guidance in Ontario and the rest of Canada. Changes will not affect Bonuses already accepted, except where required by law or regulator direction.

Payments & Withdrawals

Deposit Methods and Conditions

  • Payment methods: Subject to your province and availability, the Operator may offer one or more of the following deposit options:
    • credit and debit cards;
    • Interac and similar bank transfer services;
    • approved e-wallets;
    • direct bank transfers; and
    • where permitted by law and explicitly supported on the Site, certain cryptocurrencies.
  • Ownership of payment instruments: You may deposit only from accounts and payment instruments registered in your own name. Deposits from third-party methods may be reversed, and related winnings may be voided.
  • Deposit limits: Minimum and maximum deposit amounts vary by method and may be set by the Operator, regulators, or payment providers. Such limits are displayed in the cashier section of the Site.
  • Processing times: Deposits are usually credited instantly but may sometimes be delayed by banks, payment providers, or technical issues beyond the Operator's control.

Withdrawals

  • Withdrawal methods: Where possible, withdrawals will be processed using the same method you used to deposit. If that is not feasible, an alternative method may be offered in compliance with AML/CTF rules and Operator policies.
  • Verification requirement: The Operator may require completion of KYC and source-of-funds checks before processing withdrawals. Until such checks are completed, withdrawals may be delayed or withheld as permitted by law.
  • Processing times: The Operator aims to process withdrawal requests within a reasonable timeframe (for example, within 1 - 5 business days) after approval. Actual receipt of funds may depend on your bank or payment provider.
  • Withdrawal limits: Daily, weekly, or monthly withdrawal limits may apply and will be communicated on the Site or via your Account interface.

Fees, Currency, and Chargebacks

  • Fees: The Operator may apply fees for certain transactions (e.g., currency conversion or repeated withdrawal requests), which will be disclosed where applicable. Third-party providers may also charge their own fees.
  • Currency: Accounts are generally maintained in Canadian dollars (CAD). If you deposit or withdraw in another currency, conversion will be carried out at prevailing exchange rates, and you may incur additional costs.
  • Chargebacks and reversals: You must not request chargebacks or attempt to reverse legitimate deposits. If a chargeback occurs, the Operator may:
    • deduct the amount of the chargeback and associated costs from your Account; and
    • close or suspend your Account and report the matter to relevant authorities.

Refunds of Bets and Bonuses

  • Erroneous Bets: In cases of technical failure or error leading to invalid, incomplete, or incorrectly priced Bets, the Operator may void such Bets and:
    • refund the stake to your Real-Money Balance; or
    • restore the Bonus stake where applicable.
  • Bonus refunds: Bonuses are generally non-refundable and have no cash value. Where a Bonus is voided due to technical error (not misconduct), the Operator may, at its discretion, reinstate an equivalent Bonus or provide a fair alternative, subject to regulatory constraints.
  • Regulatory compliance: Any refund or adjustment will be made in accordance with the rules and expectations of AGCO/iGO for Ontario players and KGC for other Canadian players, as applicable.

Limitation of Liability

Operator's Obligations and Fairness

  • Regulated operations: For Ontario residents, the Bet 99 services on bet99-win.ca are provided under a registration with AGCO and an operating agreement with iGaming Ontario. For residents of the rest of Canada (excluding Ontario), services are provided under authorization from the Kahnawake Gaming Commission via the Operator's licensed entity.
  • Fairness and integrity: The Operator undertakes to:
    • ensure that games and betting products are offered in a fair and transparent manner;
    • use certified RNGs and approved game providers where required;
    • settle Bets based on official results and published rules; and
    • maintain systems designed to provide accurate account and transaction records.
  • Financial safeguards: Sports Venture Holdings Inc. is a private company and, as a condition of licensure, is required to demonstrate financial viability and to protect player funds through appropriate controls, including segregation of player balances from operational funds in accordance with regulatory standards.

Exclusions and Limitations

  • No warranty of uninterrupted service: The Site and services are provided on an "as is" and "as available" basis. While the Operator takes reasonable steps to keep the Site available and secure, it does not guarantee that access will be uninterrupted, timely, or error-free.
  • Technical failures and third-party issues: The Operator is not liable for:
    • interruptions or delays caused by internet, network, or communications failures;
    • hardware or software failures on your devices;
    • failures or errors attributable to third-party service providers; or
    • losses resulting from events beyond its reasonable control (force majeure).
  • Maximum liability: To the fullest extent permitted by Applicable Law, the Operator's total liability to you in connection with any Bet or game is limited to the amount of the stake associated with that Bet or game round. For non-bet-specific claims, the Operator's liability is limited to the lesser of:
    • the amount of your net deposits on the Site in the 30 days prior to the incident; and
    • any statutory minimum required by Applicable Law.
  • Excluded losses: The Operator is not liable for:
    • loss of profits, business, or opportunity;
    • indirect, consequential, or punitive damages; or
    • claims arising from your breach of these Terms or misuse of the Site.

Regulatory and Historical Notes

  • Regulatory oversight: As of 2024, Bet 99's operating entities were listed as active and compliant operators in iGaming Ontario's operator lists and the Kahnawake Gaming Commission's permit holder registry.
  • Sanctions information: A review of the AGCO regulatory sanctions register for the 12-month period prior to 2024 did not reveal any major public fines or enforcement actions specifically targeting the Operator. This information is historical, may change at any time, and does not constitute a warranty of future compliance.

Intellectual Property Rights

  • Ownership: All content on bet99-win.ca, including but not limited to text, graphics, logos, trademarks, trade names, software, databases, game layouts, and user interfaces, is owned by the Operator, its licensors, or other rights holders and is protected by copyright, trademark, and other intellectual property laws.
  • Licence to use: You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Site and its content solely for personal, non-commercial entertainment and in accordance with these Terms.
  • Prohibited uses: Without prior written consent from the Operator, you must not:
    • copy, reproduce, modify, adapt, or create derivative works from any part of the Site or its content;
    • distribute, transmit, publicly display, or publicly perform any Site content;
    • reverse engineer, decompile, or disassemble the Site's software (except where expressly permitted by law); or
    • use any automated tools (such as bots, scraping tools, or spiders) to access or interact with the Site's content or systems.
  • Third-party rights: Games and software provided by third-party suppliers remain their intellectual property. Your use of such content is subject to these Terms and any additional terms imposed by the respective suppliers.

Privacy & Data Protection

  • Privacy Policy: Your personal data is collected, used, stored, and shared in accordance with the Operator's Privacy Policy, as published on bet99-win.ca. By using the Site, you acknowledge that you have read and understood that Privacy Policy.
  • Regulatory compliance: The Operator processes personal data in compliance with Applicable Law and with the requirements of AGCO, iGO, KGC, and other relevant regulators, including obligations relating to AML/CTF and responsible gambling.
  • Data accuracy and rights: You are responsible for ensuring the accuracy of your personal information and may have rights to access, correct, or request deletion of certain data, as set out in the Privacy Policy.

Changes to Terms

  • Right to amend: The Operator may update or modify these Terms from time to time to reflect changes in law, regulatory guidance, business operations, or the services offered on bet99-win.ca.
  • Notice of changes: Where material changes are made, the Operator will use reasonable efforts to notify you, which may include:
    • posting the updated Terms on the Site;
    • displaying a notice or banner upon login; and/or
    • sending an email to the address associated with your Account.
  • Acceptance of changes: Continued use of the Site after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Site and may request closure of your Account.
  • Temporal alignment: Unless stated otherwise, updates made during 2024 - 2026 will take effect upon publication on the Site and will not retroactively affect settled Bets, except where required by law or regulator directives.

Termination & Suspension

Termination by the User

  • Closure request: You may request closure of your Account at any time by contacting customer support through the channels listed on bet99-win.ca.
  • Withdrawal of funds: Upon closure, any remaining Real-Money Balance will be paid to you, subject to:
    • completion of KYC and AML checks;
    • the deduction of any outstanding fees or chargebacks; and
    • compliance with Applicable Law and regulatory requirements.
  • Bonus balances: Any unused Bonuses or Bonus Balance may be forfeited upon Account closure, unless required otherwise by law or specific promotional terms.

Suspension or Termination by the Operator

  • Grounds for action: The Operator may suspend, restrict, or close your Account, and/or withhold funds, if it reasonably believes that:
    • you have breached these Terms or any applicable game or bonus rules;
    • you are under the legal gambling age in your province or territory;
    • you have engaged in fraud, money laundering, collusion, or other unlawful or suspicious activity;
    • you have used another person's identity or payment method; or
    • such action is required by law, court order, or regulator instruction.
  • Notification: Where legally permitted, the Operator will use reasonable efforts to inform you of the reason for suspension or closure and of any steps you may take to remedy the issue.
  • Funds on termination: If your Account is closed for reasons other than fraud or serious breach, the Operator will return your Real-Money Balance, subject to verification and legal obligations. If closure results from fraud, money laundering, or serious breach, some or all funds may be withheld or forfeited as permitted by law and regulatory rules.

Governing Law & Jurisdiction

  • Ontario players: For Players physically located in Ontario when using the Site and whose play is conducted under AGCO/iGO regulation:
    • these Terms and any disputes arising from them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein; and
    • the courts of Ontario have non-exclusive jurisdiction, subject to any mandatory dispute resolution mechanisms imposed by AGCO/iGO.
  • Players in the rest of Canada (excluding Ontario): For Players located in other Canadian provinces and territories whose play is conducted under authorization from the Kahnawake Gaming Commission:
    • these Terms and any disputes arising from them are governed by the laws applicable in the Mohawk Territory of Kahnawake, Canada, and the federal laws of Canada applicable therein; and
    • the competent courts or tribunals of that jurisdiction have non-exclusive jurisdiction, subject to any mandatory dispute resolution mechanisms under KGC rules.
  • Dispute resolution procedure: Before commencing any court or regulatory complaint:
    • you should first contact customer support via the channels listed on bet99-win.ca and provide full details of your complaint;
    • the Operator will investigate and aim to resolve the matter within a reasonable time; and
    • if you remain dissatisfied, you may escalate your complaint to the relevant regulator (AGCO/iGO for Ontario or KGC for other Canadian provinces/territories), where such escalation is available.

Contact Information

The following information reflects the data available as of 6 November 2025 and may be updated from time to time on bet99-win.ca. Where information is listed as "not specified," you should consult the Site's "Contact" or "Support" pages for the most current details.

  • Website: https://bet99-win.ca
  • Main Office Phone: not specified
  • Customer Support Phone: not specified
  • Sales Phone: not specified
  • Branch Offices Phone: not specified
  • General Email (critical): not specified
  • Support Email: not specified
  • Sales Email: not specified
  • Press Email: not specified
  • HR Email: not specified
  • General Contact Form: not specified (please refer to the "Contact" section of the Site)
  • Support/Chat Contact Form: not specified (please refer to the "Support" or "Live Chat" section of the Site)
  • Headquarters Address: not specified
  • Headquarters Postal Code: not specified
  • Mailing Address: not specified
  • Legal Address: not specified
  • Company Registration Number: not specified
  • Tax Identification Number: not specified
  • Licensing:
    • Ontario, Canada - Licensed/registered with the Alcohol and Gaming Commission of Ontario (AGCO) and operating with iGaming Ontario (iGO) for sports betting and casino services to Ontario residents (license details available via AGCO/iGO public registers).
    • Rest of Canada (excluding Ontario) - Licensed by the Kahnawake Gaming Commission (KGC) through an approved permit held by an entity acting on behalf of Sports Venture Holdings Inc. (details available via the KGC permit holder registry).
  • Parent Company: Sports Venture Holdings Inc. (private company; detailed financial reports are not publicly available; continued licensure by iGO and KGC indicates ongoing regulatory compliance and financial adequacy as of 2024 - 2026).
  • Content Author (for these Terms page materials): Olivia Martin (legal-technical content author for the Bet 99 configuration of bet99-win.ca).

If you have any questions about these Terms, your Account, or the services offered on bet99-win.ca under the Bet 99 configuration, you should contact the Operator using the most recent contact details published on the Site.