Responsible Gaming

OBSERVE: Responsible gaming means treating gambling on Bet 99 at bet99-win.ca as entertainment, not as a way to earn money, repay debts, or solve financial problems.

EXPAND: Because online gambling can create financial, emotional, and time-related harms, a responsible approach includes understanding the risks, setting personal limits, and seeking help early if play stops feeling controlled.

REFLECT: Bet 99 aims to support safer play by offering practical control tools (limits, breaks, self-exclusion) and by providing access to confidential support resources across Canada, including Ontario's regulated market requirements (AGCO/iGaming Ontario) and broader Canadian operations (including Kahnawake Gaming Commission oversight for players outside Ontario, where applicable).

Risk Awareness

OBSERVE: Gambling-related harm often develops gradually. Early recognition is important, especially if gambling begins to affect your finances, relationships, work/study, or mental health.

EXPAND: Common signs that play may be becoming risky include:

• Frequency escalation: betting more often than planned, or returning quickly after losses.
• Preoccupation: thinking about betting outside play time (odds, strategies, past losses/wins).
• Loss of control: repeated unsuccessful attempts to cut back or stop.
• Chasing losses: increasing stake sizes to "win back" money.
• Financial strain: borrowing, using credit, or spending money needed for essentials.
• Emotional reliance: gambling to escape stress, anxiety, loneliness, or low mood.
• Secrecy/conflict: hiding gambling, lying about spending, or frequent arguments.
• Neglect: missing work, school, sleep, or responsibilities due to gambling.

REFLECT: If you recognize any of the above, use limit tools immediately and consider contacting professional support (see "Support Resources"). Early support can prevent escalation.

Quick Self-Assessment (Private Check)

OBSERVE: The questions below are not a diagnosis. They are a practical prompt to help you evaluate whether gambling is staying enjoyable and controlled.

EXPAND: Answer "Yes/No" to each statement-question:

• Control: "Have I gambled longer or spent more than I intended in the last 30 days?"
• Chasing: "Have I tried to win back losses by betting more?"
• Money pressure: "Have I used money meant for bills, rent, food, or family needs to gamble?"
• Secrecy: "Have I hidden gambling activity or minimized it when asked?"
• Mood: "Do I feel restless, irritable, or low when I try to stop or cut down?"
• Impact: "Has gambling caused conflict or harmed my work/study performance?"
• Reliance: "Do I gamble mainly to escape stress or negative feelings?"

REFLECT: If you answered "Yes" to one question, consider setting stricter deposit/time limits. If you answered "Yes" to two or more, taking a Time-Out or Self-Exclusion and contacting a helpline is strongly recommended.

Limits & Tools

OBSERVE: Limit tools are designed to help you control spending and time on Bet 99 at bet99-win.ca before risk escalates.

EXPAND: Limits work best when set proactively (not after losses) and when aligned with a personal entertainment budget and available free time.

REFLECT: Use the steps below to configure deposit limits, time controls, and short breaks. If any menu label differs slightly on your device, look for equivalent wording under "Account," "Profile," "Responsible Gaming," or "Limits."

How to Set Deposit Limits (Daily / Weekly / Monthly)

1. Go to your account area: Log in to bet99-win.ca and open My Account (or Profile).
2. Open the responsible gaming tools: Select Responsible Gaming or Limits.
3. Choose "Deposit Limits": Select the limit type you want to set:
   • Daily deposit limit (maximum you can deposit in 24 hours)
   • Weekly deposit limit (maximum in 7 days)
   • Monthly deposit limit (maximum in a calendar month)
4. Enter amounts: Input a number that matches your entertainment budget (example: Daily: 20, Weekly: 100, Monthly: 300 in CAD). Do not set limits based on "expected wins."
5. Confirm and save: Click Save / Confirm. You should see a confirmation message in your account settings.

Regional Compliance Note (CA): In Ontario's regulated market (AGCO/iGaming Ontario), operators are expected to provide player-centric controls and clear communications. If you experience difficulty applying limits, contact support and request responsible gaming assistance.

Time Spent Limits (Session Timers)

OBSERVE: Time limits help prevent "long session drift," where spending increases as attention and judgment fatigue over time.

• Enable a session timer: In My Account > Responsible Gaming, switch on a Session Timer (or "Reality Check").
• Select reminders: Choose reminder intervals (for example, every 15, 30, or 60 minutes) so you receive time-and-spend prompts.
• Act on prompts: When a reminder appears, pause and decide whether to stop, take a break, or continue within your limits.

REFLECT: If you routinely dismiss reminders, reduce the interval and add a Time-Out (below) to reset your pattern.

Taking a Break ("Time-Out" for 24 - 72 Hours)

OBSERVE: A Time-Out is a short, immediate cooling-off break intended for early intervention.

1. Open: My Account > Responsible Gaming.
2. Select: Time-Out / Take a Break.
3. Choose duration: Pick 24, 48, or 72 hours.
4. Confirm: Confirm the request. Your login and gameplay access should be restricted for the chosen period.

REFLECT: Use a Time-Out when you feel urges escalating, after heavy losses, or if gambling is affecting sleep, work, or mood. If 72 hours is not enough, proceed to Self-Exclusion.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger protective measure than a Time-Out. It blocks access for a longer period and is intended for players who need a firm barrier to prevent gambling-related harm.

EXPAND: Bet 99 may operate under different regulatory frameworks depending on your province (e.g., Ontario via AGCO/iGaming Ontario; outside Ontario may involve Kahnawake Gaming Commission licensing). Regardless of jurisdiction, self-exclusion is treated as a responsible gaming safeguard and should be applied promptly when risk is identified.

REFLECT: Follow the steps below to request temporary or permanent blocking on Bet 99 at bet99-win.ca. If you cannot access the tool while logged in, contact support and request manual self-exclusion.

How to Request Self-Exclusion (6 Months to Lifetime)

1. Log in: Sign in at bet99-win.ca.
2. Navigate: Go to My Account (or Profile).
3. Find the tool: Open Responsible Gaming and select Self-Exclusion.
4. Choose a period: Select one of the available options, typically including:
   • 6 months
   • 12 months
   • Multiple-year options (where offered)
   • Lifetime (permanent)
5. Confirm decision: You may be asked to re-enter your password and confirm that you understand the consequences.
6. Record confirmation: Save the confirmation message/email for your records (recommended).
7. Contact support (if needed): If the section is unavailable or you want assistance, contact support and clearly state: "I request self-exclusion."

Consequences of Self-Exclusion (What Changes)

• Access restriction: You should not be able to log in or place bets during the self-exclusion period.
• Marketing suppression: You should be removed from direct marketing where required and reasonably practicable; allow a short processing period.
• Account security: Attempts to bypass the exclusion (new accounts, alternate details) may result in further restrictions and additional checks.
• Deposits: Deposits should be blocked while excluded.

Balance, Withdrawals, and Refund Handling

OBSERVE: Self-exclusion is intended to prevent further gambling, but you still have rights to access eligible funds subject to identity/security checks and applicable rules.

EXPAND: Processing depends on verification status, payment method rules, anti-fraud controls, and regulatory obligations (including player protection and anti-money laundering expectations). Provided data does not specify a dedicated "responsible gaming" email/phone, so you should use the site's support channel and request escalation to the responsible gaming team.

REFLECT: During self-exclusion:

• Withdrawals: You may be able to request withdrawal of any available, withdrawable balance, subject to required identity verification and security review.
• Pending bonuses/wagers: Any bonus-related funds or winnings tied to unfinished wagering may be treated according to the applicable terms; ask support for a written explanation.
• Refund requests: Refunds are not guaranteed and depend on the reason (duplicate payments, proven errors, chargeback rules). If you believe there is a mistake, request a review and keep records.

Regional Compliance Note (Ontario): If you are an Ontario resident using the regulated offering, you may also have access to province-specific resources and dispute channels associated with AGCO/iGaming Ontario frameworks; request guidance from support on the correct route for your account.

Support Resources

OBSERVE: Help is available. Many services are free, confidential, and can support both players and affected family members.

EXPAND: Canada has provincial/territorial programs, and there are also reputable international organizations offering chat, meetings, and multilingual support. Blocking tools and formal self-exclusion schemes can add practical barriers while you seek help.

REFLECT: Use the local Canadian options first for fastest access, then consider international services and technical blocking tools as additional layers of protection.

Local Support (Canada)

• National (Canada-wide): Wellness Together Canada
  Contact: 1-866-585-0445 (phone) / Text WELLNESS to 741741 (SMS)
  Hours: 24/7
  Languages: English, French (and additional languages via service partners where available)
  Note: Provides mental health and substance use support; can be a first step if you feel in crisis or need immediate counseling access.
• Ontario (ConnexOntario): Information and referral for gambling, mental health, and addiction services
  Contact: 1-866-531-2600
  Hours: 24/7
  Languages: English, French (interpretation may be available)
• Ontario (Talk4Healing - Indigenous women): Culturally grounded help and referrals
  Contact: 1-855-554-HEAL (4325)
  Hours: 24/7
  Languages: Indigenous languages and English (service availability may vary)
• Quebec: Aide Jeu
  Contact: 1-800-461-0140 / Chat via website
  Hours: Typically extended hours; check website for current schedule (updated for 2026 availability may vary)
  Languages: French, English
• British Columbia: Gambling Support BC
  Contact: 1-888-795-6111
  Hours: 24/7
  Languages: English (translation options may be available)
• Alberta: Addiction Helpline
  Contact: 1-866-332-2322
  Hours: 24/7
  Languages: English (translation options may be available)

Confidentiality note: Helplines generally provide confidential support. If you or someone else is in immediate danger, call 911 or local emergency services.

International Support Organizations

Formal Self-Exclusion Schemes (Examples by Country)

OBSERVE: Some jurisdictions provide centralized self-exclusion registers that cover multiple operators.

• United Kingdom: GAMSTOP (multi-operator self-exclusion) - https://www.gamstop.co.uk
• Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego) - official government resource (check current portal for 2026 access)
• Sweden: Spelpaus - https://www.spelpaus.se
• Netherlands: Cruks - official government resource (check current portal for 2026 access)

REFLECT: If you live in a jurisdiction with a centralized scheme, register there as an additional safeguard. If you are in Canada, self-exclusion is typically handled by individual operators and/or provincial programs (availability varies by province).

Blocking Apps and Device-Level Controls

OBSERVE: Software blocks can reduce impulsive access across websites and apps.

• Gamban: blocks gambling sites/apps on devices - https://gamban.com
• BetBlocker: free blocking tool - https://betblocker.org
• Payment controls: ask your bank/provider about gambling transaction blocks or card limits (availability varies in Canada).

REFLECT: Combining account tools (limits/self-exclusion) with device blocks and professional support is more effective than relying on one measure alone.

Family and Affected Others (Support Options)

• Gam-Anon: support for families/friends of problem gamblers - https://www.gam-anon.org
• Gambling Therapy (affected others): information and moderated support - https://www.gamblingtherapy.org
• ConnexOntario (ON): can refer family members to counseling and services - 1-866-531-2600

Regional Compliance Note (CA): Bet 99 operates within Canadian regulatory contexts, including Ontario's AGCO/iGaming Ontario framework and, for non-Ontario players as applicable, Kahnawake Gaming Commission licensing. Support resources remain appropriate regardless of the licensing route, and you should prioritize local clinical services when available.

Help for Family

OBSERVE: Gambling harm affects partners, parents, children, friends, and coworkers. It is common to feel confusion, anger, guilt, or financial stress.

EXPAND: Helpful approaches usually involve calm boundaries, practical safety steps, and professional support rather than arguments about "willpower."

REFLECT: Use the guidance below to start a safer, more productive conversation and to protect the household while help is arranged.

How to Talk to Someone You're Concerned About

• Choose the moment: Speak when the person is calm and not actively gambling or intoxicated.
• Use specific observations: Describe facts ("missed rent," "late-night sessions") rather than labels ("addict").
• Focus on impact and care: Explain how you are affected and that you want them safe and supported.
• Avoid ultimatums you can't enforce: Set realistic boundaries (e.g., no shared credit, bills paid first).
• Offer next steps: Suggest calling a helpline together or booking a counseling appointment.

Practical Safety and Financial Steps

• Reduce access to funds: Separate accounts, lower card limits, remove saved payment methods where appropriate.
• Document key events: Keep records of payments, debts, and communications if disputes arise.
• Encourage blocking tools: Use Gamban/BetBlocker and consider device restrictions for shared devices.
• Get professional advice: Consider financial counseling if debts are accumulating.

Family Support Groups and Communities

• Gam-Anon: https://www.gam-anon.org (meetings and resources for affected others)
• Gamblers Anonymous (family guidance via local groups): https://www.gamblersanonymous.org
• Gambling Therapy (affected others): https://www.gamblingtherapy.org (information and online support)

Recommended Next Steps

1. Call a helpline: Use the provincial resource (e.g., ConnexOntario in Ontario) to find local counseling quickly.
2. Ask for clinical support: A psychologist/psychotherapist with addiction experience can help with triggers, coping plans, and relapse prevention.
3. Encourage account protections: Time-Out or Self-Exclusion on Bet 99 at bet99-win.ca plus device blocking.

Operator's Commitment

OBSERVE: Bet 99 recognizes that safer gambling requires both player tools and operator oversight, especially where patterns may indicate loss of control.

EXPAND: In Canada, expectations for player protection are influenced by the applicable regulatory context (including Ontario's AGCO/iGaming Ontario standards for regulated play, and Kahnawake licensing frameworks for applicable non-Ontario operations). While specific internal thresholds are not publicly listed in the provided data, responsible gambling best practices generally include monitoring for risk indicators and intervening proportionately.

REFLECT: Bet 99 at bet99-win.ca may apply the following internal measures to reduce harm:

• Behavioral risk checks: monitoring indicators such as repeated failed deposits, rapid stake increases, extended sessions, frequent withdrawals/deposits cycles, repeated "chasing" patterns, or significant changes in play intensity.
• Safer gambling messages: on-site notifications or emails encouraging limit-setting, breaks, or support contact when risk indicators appear.
• Affordability and source-of-funds prompts (where appropriate): requesting clarification/verification if required for compliance, security, and player protection.
• Human review and outreach: trained staff may review accounts flagged by automated rules and, where warranted, reach out with safer gambling information or to discuss protective options.

When Support May Proactively Contact You

OBSERVE: Proactive contact is typically reserved for situations where observed patterns suggest elevated risk.

EXPAND: Examples of triggers may include repeated reports of distress, evidence of gambling-related harm, self-identified risk, chargeback patterns, or intensive gambling over short time periods.

REFLECT: Support may contact you to:

• offer responsible gaming tools (limits, Time-Out, self-exclusion);
• recommend external help resources (provincial helplines, counseling);
• apply protective restrictions where necessary to reduce harm or meet compliance duties.

Important: Operator interventions are not medical care. If you feel at risk of self-harm or crisis, contact emergency services (911 in Canada) or a 24/7 crisis line immediately.

Updates

OBSERVE: Responsible gaming information must remain accurate as tools, contacts, and regulatory expectations change.

EXPAND: Bet 99 at bet99-win.ca may update this page to reflect improvements to player protection tools, changes in applicable Canadian regulatory guidance (including Ontario's AGCO/iGaming Ontario requirements), or updates to support resources and contact methods.

REFLECT: You will be notified of material changes through one or more of the following channels:

• Email notice: sent to the address registered on your account (where available).
• Website banner: a prominent notice on bet99-win.ca.
• Account notifications: messages displayed after login.

Last updated: 2026-11-06

Contact & Feedback

OBSERVE: Direct access to responsible gaming assistance is essential for limit changes, Time-Out/self-exclusion requests, and help finding support resources.

EXPAND: The provided operator profile data for Bet 99 does not specify responsible gaming phone numbers, emails, or contact form URLs. To avoid publishing incorrect contact details, the safest compliant approach is to route requests via the official website and require written confirmation from support.

REFLECT: Use the channels below to request help and ask support to escalate to the Responsible Gaming team:

• Responsible Gaming Department email: not specified (request the current address via support on bet99-win.ca).
• Responsible Gaming Department phone: not specified (request a direct RG line via support on bet99-win.ca).
• Official website: https://bet99-win.ca

Feedback Form (Self-Control & Support Request)

Request type
Select one Set/adjust deposit limits Request Time-Out (24 - 72 hours) Request self-exclusion (6 months to lifetime) Marketing opt-out related to responsible gaming Help finding support resources Other responsible gaming concern

Message

Preferred contact method

Province/Territory (optional, helps route correctly)

Send request

Data accuracy and verification note: Because operator contact fields (emails/phones/forms) were not specified in the provided profile dataset, always confirm the current responsible gaming contact details directly on bet99-win.ca before sharing sensitive personal information.